Shipping Policy

Thank you for shopping at the website! This policy outlines our shipping terms and conditions.

1. Order Processing Time

We strive to process your order as quickly as possible. Typically, orders are shipped within 1-2 business days after receipt. Please note that processing times may be affected by weekends and holidays.

2. Shipping Methods and Estimated Delivery Time

We offer a variety of shipping methods for you to choose from. You can view the available options and estimated delivery times during the checkout process. Please be aware that estimated delivery times are provided as a guideline only, and actual delivery times may vary depending on the shipping carrier, destination, and other factors beyond our control.

Our current shipping partners include:UPS, FedEx, DHL, USPS, SF-EXPRESS.

3. Shipping Costs

Shipping costs are calculated based on your order amount, item weight, and the selected shipping method and destination. You will be able to clearly view the shipping charges at checkout.


4. Shipping Destinations

We currently ship to most major countries worldwide. Please confirm that your shipping address is within our delivery范围 before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can monitor the latest status of your package by clicking the link provided in the email or by using the tracking number on the carrier's website. For more details, please refer to our Order Tracking.

6. Important Delivery Information

Please ensure that your shipping address and contact information are accurate. We are not responsible for delays or non-delivery caused by incorrect shipping addresses provided by the customer, and additional charges may apply for reshipment.

Upon receiving your package, please inspect it carefully for any damage. If you notice any damage or have any concerns, please communicate this with the delivery personnel before signing and make a note on the delivery receipt. Please also contact our customer service team promptly.

7. Customs and Import Duties

For international orders, your package may need to clear customs and may incur customs duties, import taxes or other fees. These charges are collected by us in advance and clear customs. We recommend that you check with your local customs office for more information before placing an order.

8. Contact Us

If you have any questions regarding our shipping policy, please do not hesitate to contact us at:

Please contact our customer service team immediately by emailing customerservice@leoptique.com. 

Kindly note: Our response time is 24 hours. Please remember to check your spam folder.